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Implement Best Practice Project Delivery With PSA

It's no secret that service based businesses constantly face the challenge of optimally aligning staff while delivering projects on time profitably. The secret to operating a prosperous and profitable service business involves getting your right resource with the right skillset in the right place at the right time. One kind of software that’s changing the service industry landscape is professional service automation, a tech-based sector that has quietly grown into an $877.93 million industry in record time.

PSA or Professional Service Automation is a term not many people in the consulting or agency sphere have heard of yet, but it has been growing in popularity. Understanding it and knowing how it can help a firm or business will bring a competitive advantage. Mainly, PSA solutions help firms and agencies work more efficiently. This type of solution brings together a suite of features that allows for better collaboration and execution by automating repetitive tasks like notification, information dissemination, billing, and so on.

What Features In PSA Support Project Delivery?

Time & Expense Tracking – You will gain the ability to see the time and expenses associated with any project. Track time across teams, projects, and individual employees for real-time profitability and resource allocation insight.

Resource Allocation – With PSA, you have a central dashboard with a view of your entire organization’s resources, you can better plan for and bid on future projects, make staffing decisions on current tasks, and ensure that everything is done on time and within budget.

Billing & Invoicing – Integrated time tracking and invoicing. You can create automated invoices and connect with multiple accounting solutions like Quickbooks and more!

Project Management – PSA provides real-time access to project statuses to keep you in the loop and eliminate the exhausting task of chasing down update after update from team members.

CRM – You can track and manage the entire sales pipeline and customer relationship, analyze sales performance across the organization and keep everything needed for a single client account within one single platform.

Customizable Dashboards – You can easily customize dashboards keeping you informed about what’s really going on with your projects in real-time. Set your dashboard as your home page, see and prove your team’s value and contribution in seconds.

Four Ways PSA Streamlines Your Workflows

The demands and workflows of a services business are very unique in comparison to most businesses. Your core services/products are your resources and the skills they bring to deliver projects from conception to completion. So, you need a purpose-built solution such as a PSA to support and take the complexity out of your key workflow processes and one that works in tandem with process standardization.

Tight Control of Projects - PSA typically comes out of the box with an array of features around project management which allows you to effectively budget and plan. In addition to project visibility, your resources will also have the necessary insights to stay within the project scope and budget from conception to completion of each project. This is because PSA software allows you to track your project costs at a very granular level. You can easily account for every minute of time spent on each project and all the resources associated with it. Additionally, this allows you to analyze the productivity of your assigned resources to help you maximize your output.

Enhanced Decision Making - Incorrect or uninformed project decisions are a huge time waster and a risk for your service firm. PSA contains all your relevant information around a project in one unified solution. Any updates or changes made are global across the PSA solution giving all your resources access to view the changes avoiding manual edits. Additionally, PSA software enables your resources to track all your projects: you can view historical costs, risks, and pay-offs in order to get better insights on how to price in the future. Information is key for the effective management of your service firm, and PSA software provides the answer!

Automate Your Workflows - Competition for professional services firms is higher than ever! PSA helps you stand out from competitors by freeing time spent on manual overhead tasks and focus that time on more revenue-orientated tasks and projects. More advanced, robust PSA solutions also provide CRM and financial modules right out of the box. This eliminates the need for your resources to set up projects manually. Time saved on administrative duties can be better spent on customer satisfaction and ultimately greater turn-over. Standardized automated workflows can propel your service-based business to a new level of performance and growth. However, finding a workflow solution that specifically meets the needs of you and your team isn’t easy. Different companies have different requirements and use different methods to get work done. So when deciding make sure your chosen PSA solution matches your requirements closely.

Remote Work in Professional Services - In the next five years, managers believe that 26.7% of employees will be working virtually. PSA will allow for that flexibility as firms and agencies adapt to the remote work lifestyle. Using digital solutions will not only allow your team the ability to telecommute but will set your company up for future growth by allowing it to stay relevant in the changing work landscape post-digital disruption.

To learn more about how PSA can help your business, check out our other blog - Professional Services Automation: Everything You Need In One Solution

Learn More About The PSA Solution Built by Service Professionals for Service Professionals!

CrossConcept Continuum goes beyond traditional PSA solutions available today by incorporating cutting-edge UI technology making the solution more user-friendly, resulting in fewer clicks within the solution and time spent logging data. CrossConcept Continuum has been built from the ground up to integrate with all major accounting systems to seamlessly synchronize projects and accounting within one unified system.

Our innovative PSA solution allows organizations to maximize profitability by integrating connecting projects and financial accounting, enabling you to manage all stages of your project from conception to completion and deliver on your promises. CrossConcept has decades of experience helping service organizations automate their processes. Clients have ranged in size from a handful of people to over thirty thousand. The founder's and team’s real-world experience is what drove and shaped the creation of CrossConcept Continuum.

Our solution is a simple, yet powerful PSA solution built with the end-user in mind - fast, flexible, powerful, and user-friendly! We offer any interested business the opportunity to get a free custom demo of Continuum PSA based on your specific needs! This is a great opportunity for any business considering PSA now or in the future!

To book a free consultation call, email: or call: 1-888-528-3898 x110.


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