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GoodFirms Interview - Walter Perdigao, CrossConcept Continuum

"Our aim is to establish Continuum PSA as the finest internationally recognized cost-effective professional services automation solution in the SMB space and emerge as customers’ choice among the top market players with our versatile feature set, intuitive user interface, multi-industry utility, and value-based pricing model," Walter quotes.

Founder, President, and Vice President of Services for CrossConcept Continuum PSA, Walter Perdigao shares in this interview with GoodFirms how they created this premium project management software to fulfill the broad project management needs of businesses with its ingenious features, innovative design, incredible functionality, and reasonable pricing.

Headquartered in Ontario, Canada, CrossConcept Continuum PSA is an all-inclusive project management software designed to help small and medium businesses streamline and manage their extensive project management needs on a unified platform. This software-as-a-service (SaaS) platform enables companies to implement best practice project delivery to reduce costs and enhance margins.

The software offers versatile project management and customer relationship management (CRM) features, including collaboration tools, expense tracking, portfolio management, project tracking, project planning, resource management, task management, timesheets, workflow management, calendar management, contact management, custom dashboard, email integration, document & file management, pipeline management, analytics & reporting, forecasting, lead management, mobile access, security, and alerts/notifications.

CrossConcept Continuum primarily benefits all professional services firms that have billable resources. It caters to a broad range of industries, including information technology (especially IT service departments), consulting, software, marketing & communications, legal services, financial services, web/graphic design services, 3/4/5PL (party logistics) companies, food industry firms, and more.

The company provides a flexible, subscription-based pricing model for CrossConcept Continuum. It offers various packages or plans that businesses can choose from based on their requirements and budget. The product has been specially designed to provide a cost-effective, best-in-class project management solution to its customers and is thus reasonably priced and a value for money.

GoodFirms interviewed and discussed the detailed offerings of Continuum PSA software directly with Walter Perdigao, Founder, President, and Vice President of Services for CrossConcept Continuum, to learn more about the software.

Best-In-Class Project Management Software

Initiating the interview, Walter describes Continuum PSA as a software-as-a-service (SaaS) based professional services automation (PSA) solution that helps organizations implement best practice project delivery to reduce costs and improve margins effectively. It streamlines and consolidates the areas of CRM, time & expense tracking, project & resource management, and invoicing while providing real-time reporting and dashboards.

Discussing what motivated the company to create this software, Walter explains that they started in 2010 as a service company implementing and supporting large enterprise PSA and project portfolio management (PPM) solutions like Changepoint and Daptiv working with companies like Hitachi Vantara, General Electric, Experian, Teradata, and many others. He continues that their real focus was on the SMB space, aiming to create cost-effective project management solutions and implement enterprise PSA for small and medium-sized companies. Though their solution was successful in functionality, their customers found it too expensive. It made them realize the need to develop such enterprise functionality for small and medium-sized companies at affordable costs. It motivated them to leverage their expertise in implementing PSA and PPM solutions and the customers’ feedback to develop CrossConcept Continuum PSA.

Distinctive Features and Value Addition

Talking about the unique features and offerings of CrossConcept Continuum, Walter elucidates that the software offers enterprise-class functionality in line with Planview Changepoint and FinancialForce; however, it is priced almost 50% - 80% lower compared to those solutions making it a highly cost-effective solution for small and medium-sized businesses (SMB), setting it apart from the competitors.

He adds that Continuum PSA offers comprehensive features and modules, including customer relationship management (CRM), time tracking & workflow, expense tracking & workflow, project management, resource management, invoicing & workflow, financial analysis, revenue recognition, real-time reporting, dashboards, mobile applications, multilingual support, multi-currency support, and more.

Customer Satisfaction and Retention

Talking about customer satisfaction for Continuum PSA, Walter informs that the company has a customer-oriented business approach. He elaborates that they have developed a nine-step implementation process spread across eight weeks to ensure customer satisfaction. It walks the clients through implementing best practice processes around their main functional areas, providing a flawless customer experience.

Walter further adds that they follow a subscription-based license renewal model charged per user per month for the CrossConcept Continuum platform. The customer retention rate is reasonably good, with the length of the renewal term being one, two, or three years.

Dedicated Customer Support

Discussing customer support that CrossConcept offers for Continuum PSA, Walter reveals that the monthly subscription includes access to their support team via live chat, ticket submission, and email. Further, they assign an account manager to each client who meets monthly with the key stakeholders and is available anytime to discuss their queries and issues.

The company additionally offers knowledge resources to help the customers get acquainted with the product. Walter clarifies that they provide users with a searchable help area, videos around the major functional areas, and a setup wizard that walks administrators through the system's initial setup.

CrossConcept Continuum PSA - The Best Project Management Software

“We hit revenues in the seven figures in 2021, and expect to continually grow our team and client base to 8 figure revenues by 5 years and 9 figure revenue within 10 years”, Walter concludes.

GoodFirms researchers have endorsed CrossConcept Continuum as one of the best project management software with broad features, cost-effectiveness, fantastic utility, and mobility.

To know more about the offerings of CrossConcept Continuum PSA, one can also go through the detailed interview published at GoodFirms.

About GoodFirms

GoodFirms is a Washington DC-based research and review platform for software and services. GoodFirms empowers companies to choose the best software from its curated list of industry-leading software in various categories to enhance profits and grow beyond imagination. It performs extensive research and analysis to evaluate and rank the listed software on critical parameters like features, uniqueness, ratings, and verified user reviews. This diligently curated ranking highlights the top performers for every software category and boosts the buying credibility of the software.

About the Author

Lisa Brian is presently working as a Content Writer with GoodFirms, a Washington-based B2B research company well-known for its research methodology and listings of 60k+ software and services. Lisa’s current role revolves around gathering information and crafting it in a meaningful form that businesses can leverage. She helps companies communicate their vision and mission through digital platforms. Lisa believes in developing a symbiotic business relationship where companies mutually support each other and grow together.

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