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6 Ways PSA Software Helps Your Team Be Reactive

In this blog, we discuss how PSA Software can help service firms be reactive in their day to day operations by utilizing PSA Software!

The professional services industry accounts for a large portion of businesses worldwide and is growing year over year. This makes it increasingly important that they have the available tools they need to grow their business and rise above their competition. This is where professional services automation (PSA) software comes into play. Professional services automation (PSA) software is a solution that is utilized


by firms to run their service-based business and manage all their business data. It is essentially an enterprise resource management (ERP) solution for services-based businesses.

Service-based business comes with various different functions in order to operate, but still, everything has to work together. Therefore you need to implement specialized software tailored for your industry to help you and your team effectively operate and manage the essential parts of your business.

Utilizing PSA Software internally will help your team be reactive with the delivery of their projects. To help you get a better understanding of how PSA can help, we discuss the 6 ways we believe PSA software can help your team...

1. Faster project life-cycles

PSA software has the ability to manage projects throughout every step of the project life-cycle. This gives you and your team the tools needed to focus on delivering great services to your clients, instead of wasting time on tedious admin tasks. This focus on efficiency means greater time to spend on productive tasks and can have a direct effect on the business's revenue earnings. Additionally, some PSA solutions even have their very own CRM feature built into the software, which can eliminate the need for any manual project setup or configuration adding to increased team productivity.

2. Collaborate across teams

Good PSA Software combines all departments, offering an effective and natural destination for communication, organizing, and collaboration across the team on a project level or a full business level. With PSA software you can easily move tasks between projects, assign people, upload assets as files, comment, and get the right eyes on what matter. It’s quick, easy, and done within one simple system allowing your team to be reactive and increase productivity.

3. Data-Driven Decision Making

Incorrect or uninformed project decisions is a huge time waster and a risk for your service firm. PSA software contains all your relevant information around a project in one unified solution. Any updates or changes made are global across the PSA solution giving all your resources access to view the changes avoiding manual edits. Additionally, PSA software enables your resources to track all of your projects: you can view historical costs, risks, and pay-offs in order to get better insights on how to price in the future. Information is key for the effective management of your service firm, and PSA software provides the answer!

4. Match Your Team with Projects

PSA software allows for scheduling workflows to be created & configured to allow your managers/team to request resources to fulfill or approve requests. You and your team with the right permissions can search for resources by skills, location, title, or other criteria to help get the perfect skill for a specific project. PSA software gives you an all in one solution where you can quickly identify resources matched by skill levels and availability. This allows not only you but your entire team to be more reactive!

5. Align Your Financial Forecasting Across Your Business

Reports and dashboards consolidate day-to-day scheduling data to show you who’s projected to work on what, who’s available, and who’s overbooked. This also helps you understand performance to budget at completion, instead of just performance to date. PSA software gives you the ability to measure the profitability of fixed price projects before they’re complete.

6. Managing Accountability

Your business will likely have multiple active projects happening at the same time. This can also be difficult for you and your team to continuously monitor and manage milestones and budgets. As a result, the likely hood of issues arising with accountability is much higher. With PSA software you can better plan for and bid on future projects, make staffing decisions on current tasks, and ensure that everything is done on-time and within budget.

In closing, the effective use of professional services automation software can help your business improve productivity, operational efficiency, financial margins, and billable utilization. PSA software improves project management and resource management by increasing efficiency through increased collaboration and personnel utilization, better planning, and integrated knowledge management. The software also provides standardized reports, which helps upper level management make key business decisions on-demand. There is no doubt that PSA software is key to helping your business be more reactive in 2020!

To learn more about the benefits of PSA software, check out our other blogs...

Learn More About the PSA Software Built by Service Professionals for Service Professionals!

CrossConcept Continuum goes beyond traditional PSA solutions available today by incorporating cutting-edge UI technology making the solution more user-friendly, resulting in fewer clicks within the solution and time spent logging data. CrossConcept Continuum has been built from the ground up to integrate with all major accounting systems to seamlessly synchronize projects and accounting within one unified system.

Our innovative PSA solution allows organizations to maximize profitability by integrating connecting projects and financial accounting, enabling you to manage all stages of your project from conception to completion and deliver on your promises.

CrossConcept has decades of experience helping service organizations automate their processes. Clients have ranged in size from a handful of people to over thirty thousand. The founder's and team’s real-world experience is what drove and shaped the creation of CrossConcept Continuum.

Our solution is a simple, yet powerful PSA solution built with the end-user in mind - fast, flexible, powerful, and user-friendly! We are offering all new clients a free 2-week trial with no contract obligations. This is a great opportunity for any business to try out the solution and decide if PSA software is for you!

To book a free 15-minute consultation, email: or call: 1-888-528-3898 x110.

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