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Standardize Your Workflow With PSA Software


Without the right automated workflows in place, service businesses will find it increasingly difficult to succeed and grow in today's competitive marketplace . In this week's blog, we’ll take a look at how PSA software can help service firms implement a company-wide workflow using just one solution.

Taking the inevitable leap and purchasing an innovative software product that can, in essence, run your entire services business is no doubt an exciting venture. PSA software is used by a wide range of people across multiple industries with the intent of standardizing workflows and ultimately increasing bottom-line revenue.

Service-based business comes with various different functions in order to operate, but still, everything has to work together. Therefore you need to implement a


standardized workflow that people understand in order to assign your correct resources to manage essential parts of your business. For instance, which of your resources is in charge of the proposal associate with 'x' account? who decides what’s defined as billable- and non-billable hours? Who is in charge of approving expenses? These are just some of the examples which are essential parts of your workflow, and it’s paramount that everybody understands and runs by the same rules within your business.

The demands and workflows of a services business are very unique in comparison to most businesses. Your core services/product are your resources, and the skills they bring to delivering projects from conception to completion, so you need a purpose-built solution to support and take the complexity out of your key workflow processes.

Synchronizing your workflows and project management within one software solution will empower your entire services business with:

  • Ease-of-use combined with strong industry-specific solution capabilities

  • Role-based analytics and dashboards to improve visibility and business insights

  • Automated streamlining of financial management processes and accelerate billing

  • Industry-specific functionality and business intelligence capabilities

  • Optimized resource management to plan, track and measure utilization

  • Real-time visibility into project, client, and business line profitability and margins


Taking the above into consideration, let’s take a deeper look at 3 of the most important reasons companies have integrated our PSA software...

Automated Workflows

It's 2020, competition for professional services firms is higher than ever! PSA software helps you stand out from competitors by freeing the time you spent on manual cumbersome tasks, freeing up your resources to spend that time on more revenue orientated tasks and projects. More advanced, robust PSA solutions also provide CRM and financial modules right out of the box. This eliminates the need for your resources to set up projects manually. Time saved on administrative duties can be better-spent on customer satisfaction and ultimately greater turn-over.

Enhanced Project Control

PSA software typically comes out of the box with an array of features around project management which allows you to effectively budget and plan. In addition to project visibility, your resources will also have the necessary insights to stay within project scope and budget from conception to completion of each project. This is because PSA software allows you to track your project costs at a very granular level. You can easily account for every minute of time spent on each project and all the resources associated with it. Additionally, this allows you to analyze the productivity of your assigned resources to help you maximize your output.

Data-Driven Decision Making

Incorrect or uninformed project decisions is a huge time waster and a risk for your service firm. PSA software contains all your relevant information around a project in one unified solution. Any updates or changes made are global across the PSA solution giving all your resources access to view the changes avoiding manual edits. Additionally, PSA software enables your resources to track all of your projects: you can view historical costs, risks, and pay-offs in order to get better insights on how to price in the future. Information is key for effective management of your service firm, and PSA software provides the answer!

Standardized automated workflows can propel your service-based business to a new level of performance and growth. However, finding a workflow solution that specifically meets the needs of you and your team isn’t easy. Different companies have different requirements and use different methods to get work done. So when deciding make sure your chosen PSA solution matches your requirements closely.

To learn more about the benefits of PSA software, have a read of our 2020 buyers guide - The Ultimate Buyers Guide For 2020

Trial the PSA Software Built by Service Professionals for Service Professionals!

CrossConcept Continuum goes beyond traditional PSA solutions available today by incorporating cutting-edge UI technology making the solution more user-friendly, resulting in fewer clicks within the solution and time spent logging data. CrossConcept Continuum has been built from the ground up to integrate with all major accounting systems to seamlessly synchronize projects and accounting within one unified system.

Our innovative PSA solution allows organizations to maximize profitability by


integrating connecting projects and financial accounting, enabling you to manage all stages of your project from conception to completion and deliver on your promises.

CrossConcept has decades of experience helping service organizations automate their processes. Clients have ranged in size from a handful of people to over thirty thousand. The founder's and team’s real-world experience is what drove and shaped the creation of CrossConcept Continuum.

Our solution is a simple, yet powerful PSA solution built with the end-user in mind - fast, flexible, powerful, and user-friendly! We are offering all new clients a free 2-week trial with no contract obligations. This is a great opportunity for any business to try out the solution and decide if PSA software is for you!

To book a free 15-minute consultation, email: or call: 1-888-528-3898 x110.

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