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PSA Software: Drop Legacy Processes & Systems With An All-In-One Solution!

In today's blog, we take an in-depth look at the benefits, drawbacks, and what's involved in implementing PSA

Implementing PSA software can bring an extra layer of visibility and automation to your processes. In addition, PSA can provide real-time access to critical information throughout the duration of a project. PSA will improve both employee value and management visibility - all while streamlining business operations and keeping you on top of administration duties.

Many PSA solutions, such as CrossConcept Continuum have been designed with integrations into accounting software like QuickBooks and more. Not only does this create an easy trail allowing you to follow the specifics of an account, but the full process can be completed in just a few simple clicks. You can see what they were billed, why they were billed, and when they were billed, within one simple intuitive solution.

Benefits & Drawbacks of PSA Software

PSA software helps firms achieve immediate results by quickly improving, automating, and streamlining processes that will ultimately help them, including:

  • Improving project and resource management, invoicing accuracy, time tracking, and revenue recognition

  • Improving overall performance and profitability with real-time, actionable insights

  • Reducing errors and time spent on administrative functions

  • Enhancing customer relationships and retention with a higher level of collaboration

Unfortunately, some organizations fail to achieve these benefits, typically as a result of:

  • Introducing new project management may require substantial changes within the organization like business process changes or the undoing of comfortable, yet inefficient workarounds

  • Re-training staff reluctant to change from their existing software environment and habits

  • Lack of buy-in from stakeholders, if they do not appreciate the benefits of an all in one integrated solution

Organizations in almost every industry are realizing the significant value and starting to adopt PSA to more efficiently deliver projects and services while accurately tracking time and cost. As all industries move toward more knowledge and project-driven work, the PSA market will continue to expand.

What's Involved In Changing?

Many vendors are not clear about how painless and clean the whole process can be with the right industry experts and team-work. Whether you’re unhappy with your current PSA software, or if you’re considering moving to new PSA software from an existing legacy solution, here are some specific questions you need to ask before you consider making a switch:

How much disruption

This is entirely dependent on how well the implementation process is planned and the experience of the vendor's implementation team. Many businesses make the mistake of viewing their new business software implementation as something that will be done along with their current workload. This is really not the case, doing this would actually cause more disruption to the business. Look at it this way, if your team was already fully resourced to working on other client projects, you couldn't just book another new customer project and expect your team to complete it outside of their work hours and the project to be successful? Of course not! The practical approach is to treat the new PSA software implementation just like any other new customer project. Start with a defined scope, resource allocation, budget, and time frame, balanced against other customer projects.

How much time & resources will this take?

When making the switch it's important that you have the resources readily available to work on the implementation. This will ensure the process moves as quickly as possible enabling both you and your vendor to stick to agreed timelines. You should always have a clear conversation with your vendor in advance to define the exact resources and time needed on both ends to make the implementation successful. Before you get scared away, It's also important to remember that your PSA vendor will complete the majority of the work involved from gathering requirements, configuring the software to your specific needs, and even training your end-users.

We already have a process in place

When it comes to process, many businesses take on the daunting task of figuring out their own way that "kind-off" works. A much cleaner approach is for the business stakeholders to work with the vendor's consultation team from day 1 to help them learn and document current business processes. Before you implement your new PSA solution the vendor can instead have a discussion with your team on the ‘best practices’ about how to map your business processes to take full advantage of the new software’s capabilities. Sometimes this will be handled by configuration options in the software, and sometimes you may want to consider altering your business processes slightly to take better advantage of your new PSA software’s full capabilities.

In conclusion, there will never be an ideal time to switch your business's PSA software. But remember, the more your business grows, the more you're going to need a scalable PSA solution to help your team become more effective and efficient.

Why not try a free 14-day trial...

CrossConcept Continuum goes beyond traditional PSA solutions available today by incorporating cutting-edge UI technology making the solution more user-friendly, resulting in fewer clicks within the solution and time spent logging data. CrossConcept Continuum has been built from the ground up to integrate with all major accounting systems to seamlessly synchronize projects and accounting within one unified system. Our innovative PSA solution allows organizations to maximize profitability by integrating connecting projects and financial accounting, enabling you to manage all stages of your project from conception to completion and deliver on your promises.

CrossConcept has decades of experience helping service organizations automate their processes. Clients have ranged in size from a handful of people to over thirty thousand. The founders and team’s real-world experience is what drove and shaped the creation of CrossConcept Continuum.

Our solution is a simple, yet powerful PSA solution built with the end-user in mind - fast, flexible, powerful and user-friendly! We are offering all new clients a free 2-week trial with no contract obligations. This is a great opportunity for any business to try out the solution and decide if PSA software is for you!

To book a free 15-minute consultation, email: or call: 1-888-528-3898 x110.

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