The New & Improved Way To Manage Billable Resources


Having an excellent team and delivering high-quality technology products doesn't automatically set up your business for success. Some businesses still face unsatisfactory results. The combination of the human component with cutting-edge tools can’t really be effective without efficient and standardized delivery processes. Process standardization is a strategy focused on establishing a set of validated procedures that define the best and most reliable practices to be carried out within your business. At the same time, it allows the maximum use of human resources and technology, while maintaining a service quality adapted to your customer's needs. This type of strategy is indispensable, promoting synergy between people and materials to achieve the most effective service methods for your business.

The truth is standardized processes are the backbone of your business performance. It gives you a baseline to track and measure performance, telling you whether you’re utilizing all available resources, allowing you to maximize revenue. Standardization will also put in place the structure for your team to execute high-quality work efficiently as well as provide a scalable infrastructure for the future growth of your business.


The demands and workflows of a services business are very unique in comparison to most businesses. Your core services/products are your resources and the skills they bring to deliver projects from conception to completion. So, you need a purpose-built solution such as PSA software to support and take the complexity out of your key workflow processes and one that works in tandem with process standardization.


In a nutshell, professional services automation software is an end-to-end solution for running a service-based business and managing the data generated by various business processes, which is why some have referred to it as the ERP software of the service industry. PSA software is designed to automate and manage your common business tasks. The goal is to ensure that customer projects are delivered on time, on or under budget and meets the customer’s needs and requirements. PSA software is primarily used by service-based companies - i.e. companies that produce something other than physical goods, such as any consulting-based firm. A service company’s challenge is to balance front-end service delivery and customer satisfaction with back-end operations (resource planning etc.). If your part of an industry that is project-focused and client-accountable you will likely benefit from PSA software. Companies that take the step and implement PSA have proven track records of beating out their competition.


Below are 3 ways you can utilize a PSA solution to automate the management of your billable resources...

1. Manage Supply & Demand

PSA software gives you the tools to understand the overall supply and demand of your resources and skills. With PSA, you'll have a real-time dashboard that quickly shows you where resources are projected to be and what sorts of projects are currently in progress. It also brings to light which resource needs have yet to be met and what type of skills are required

2. Align Your Financial Forecasting

Reports and dashboards consolidate day-to-day scheduling data to show you who’s projected to work on what, who’s available, and who’s overbooked. This also helps you understand performance to budget at completion, instead of just performance to date.

PSA software gives you the ability to measure the profitability of fixed-price projects before they’re complete.

3. Easily Match Your Resources with Projects

PSA software allows for scheduling workflows to be created & configured to allow your managers/team to request resources to fulfill or approve requests. You and your team with the right permissions can search for resources by skills, location, title, or other criteria to help get the perfect skill for a specific project. PSA software gives you an all-in-one solution where you can quickly identify resources matched by skill levels and availability.

CrossConcept Continuum is built to address the entire resource management cycle in one unified, simple-to-use application. With a central dashboard view of your entire organization’s resources, you can better plan for and bid on future projects, make staffing decisions on current tasks, and ensure that everything is done on-time and within budget. Our innovative scheduling module is intuitive, flexible, and highly configurable that adapts integrates with your organization’s people, projects, and finances. It allows your project managers to define resource needs and helps resource managers to quickly identify how they can fill each requirement at the touch of a button.

To learn more about how a PSA solution helps manage your billable resources, check out our other blogs...

Why Not Trial the PSA Software Built by Service Professionals for Service Professionals!


CrossConcept Continuum goes beyond traditional PSA solutions available today by incorporating cutting-edge UI technology making the solution more user-friendly, resulting in fewer clicks within the solution and time spent logging data. CrossConcept Continuum has been built from the ground up to integrate with all major accounting systems to seamlessly synchronize projects and accounting within one unified system.


Our innovative PSA solution allows organizations to maximize profitability by integrating connecting projects and financial accounting, enabling you to manage all stages of your project from conception to completion and deliver on your promises. CrossConcept has decades of experience helping service organizations automate their processes. Clients have ranged in size from a handful of people to over thirty thousand. The founder's and team’s real-world experience is what drove and shaped the creation of CrossConcept Continuum.

Our solution is a simple, yet powerful PSA solution built with the end-user in mind - fast, flexible, powerful, and user-friendly! We are offering all new clients a free 2-week trial with no contract obligations. This is a great opportunity for any business to try out the solution and decide if PSA software is for you!

To book a free 15-minute consultation, email: marketing@crossconceptinc.com or call: 1-888-528-3898 x110.

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