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PSA Software for SMB in Canada

In 2017, the Canadian market continues to become overcrowded with the introduction of new business ventures popping up every day. This is great for the economy, however, it's hard to exaggerate or overestimate the amount of work small business owners have to do on a daily basis to remain competitive, let alone grow their business. Regardless of the industry, your first priority must

be delivering for your customers, but it is all too easy to hit a wall when using inefficient business processes or systems.

In our experience working with small and medium-sized businesses, the workload placed on the owner or manager can often result in a narrowing of their field of vision (understandably!). This too often prevents them from researching and recognizing new technology opportunities. Consequently, this results in business growth ceasing and a manual, cumbersome nature for operating the business quickly becomes the status quo.

The revolutionary introduction of computer software in the last decade was the obvious way for most businesses to add automation and streamline processes, but there was one major catch. Small to medium sized business owners who were constantly on the lookout for new, more efficient systems to improve and streamline work processes found themselves at a dead end by high barriers when realizing the new software’s downfall – the outrageous price!

This issue is very well known in the industry of Professional Services. Professional Services Automation (PSA) developers and vendors mandated purchasing expensive licenses to use their solutions, often with high up-front implementation costs. In addition, expensive ongoing annual fees are expected. This prevents the transition from being a viable option.

As a result, unless your business is in the category of medium to large, sophisticated enterprise class software like PSA is out of reach due to budgetary constraints. Unfortunately, this means small business have to settle for trickle-down technology that often comes without the streamlining ability of enterprise level PSA - leaving SMB in the dark!

"According to the Business Development Bank of Canada (BDC), there are 1.2 million businesses in Canada. Of those, 97.9% have fewer than 100 employees which makes them a small business."

It's time for SMB to compete with the big guys!

At CrossConcept, our highly qualified and skilled team has decades of experience working with PSA software. After years of research and development came the idea and birth of a revolutionary new PSA tool for SMB dubbed "CrossConcept Continuum"

CrossConcept Continuum has been specifically designed with a focus towards small to medium-sized businesses in the Professional Services industry. Our Saas PSA solution offers the same cutting-edge enterprise level capabilities at affordable prices and implementation costs. With CrossConcept Continuum your organization has the ability to run core business operations including project management, resource optimization, project accounting, time and expense management, and billing and revenue forecast reporting.

No longer will SMB be left in the dark. Our new software allows SMB to finally compete with the big brands without spending a small fortune on automation software.

What CrossConcept Continuum can do for you...

CrossConcept Continuums core features include:

Time & Expense Tracking – You will gain the ability to see the time and expenses associated with any project. Track time across teams, projects and individual employees for real-time profitability and resource allocation insight.

Resource Allocation – With CrossConcept Continuum you have a central dashboard with a view of your entire organization’s resources, you can better plan for and bid on future projects, make staffing decisions on current tasks, and ensure that everything is done on-time and within budget.

Billing & Invoicing – Integrated time tracking and invoicing. You can now create automated invoices and connect with multiple accounting solutions like Quickbooks and more!

Project Management – CrossConcept Continuum provides real-time access to project statuses to keep you in the loop and eliminate the exhausting task of chasing down update after update from team members.

CRM – You can now track and manage the entire sales pipeline and customer relationship, analyze sales performance across the organization and keep everything needed for a single client account on a single platform.

Not sure? How about a free test drive?

Currently, in beta, customers can adopt the PSA platform for free for six months. As a beta program participant you can add your input into the molding of the finished product. You will also receive a 20 percent life discount (if you decide to stay after the Beta) for as long as you remain a customer.

This is a great way for your small business on a tight budget to figure out if PSA is for you. In return for the free six-month trial, we simply ask customers to give feedback and suggestions on a bi-monthly basis and to provide business references upon request.

To book a demo or find out more on how Continuum can help your SMB scale, contact us today! (email: or call: 1-888-528-3898)

Source - cornerstonedynamics. (2016). Canadian Small Business Stats That May Surprise You. Available: Last accessed 10/4/2017.

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